Add a mailbox, approve its servers and test it
Review the email identity and both credential destinations before entering a mailbox password.
- Choose Add first mailbox or Add mailbox inside the company.
- Enter Email address or name before @. If you enter only a name, choose the correct company email domain and check the displayed Identity.
- Add an optional mailbox label or sender display name. Leave username overrides empty when the company's username rules already match your provider.
- Read Servers used to connect. Check both the incoming and outgoing destination. Enable I recognise and approve these servers only if they are correct.
- Enter the mailbox password, or the provider's app password when required. Enable Use a different SMTP password only when outgoing mail needs separate credentials.
- Choose Test incoming and outgoing. Review each result, then choose Save mailbox.
If approval or a test is unsuccessful
You can leave setup without approving destinations. Credentials are requested only after destination approval. Use Edit company servers to correct missing settings; if the address domain is wrong, edit the company's email domains instead. After changing connection destinations, approve them again and enter fresh credentials when requested. A successful incoming test does not establish that outgoing mail also works.