Read, refresh and find messages
Use cached mail offline and choose the right scope when searching your provider.
- Open a company and mailbox. Choose Refresh to connect to the provider and update messages.
- Tap a message to read it. Use Reply, Reply all, Star or Mark unread as needed. Forward text does not automatically forward its attachments.
- Use Search this account's cache to find content already stored locally.
- For broader searching, choose Search all folders, company or server. Set Search scope to Account or Company, then enter a subject, sender or message text.
- When online, choose Search on server for provider results.
Local search does not search every message on the provider. Provider search returns up to 100 matches per mailbox within its configured sync window. If a message is missing, check your scope, folder and sync window before assuming it was deleted.
Messages that have been opened and cached can be available offline. Unloaded bodies and attachments still need a connection. The native reader sanitizes HTML and blocks remote images and scripts; external links ask before opening a browser. An empty or simplified message can reflect these protections rather than a missing mailbox.