AirSound knowledge base

Passwords, pairing codes and connection failures

Enter the right kind of credential and update saved access safely.

Password or code?

Use the speaker-access password when AirSound asks Enter password for …. Use the receiver’s displayed or instructed pairing code when it asks Pair with receiver. A Wi-Fi password and an Apple Account password are different credentials.

1. Confirm the receiver and selected network route are the intended device.
2. For a saved password that no longer works, disconnect, tap that receiver’s settings icon → Enter receiver password, and re-enter it.
3. If saved pairing is stale, use Forget saved credentials and reconnect. This removes AirSound’s saved access on this phone; it does not change the device password.
4. If the receiver requests a code, use Enter receiver code and enter the 4–8 digit code shown or provided through its pairing process.
5. If a wait/countdown is shown after failed attempts, let it finish rather than repeatedly retrying. A receiver may temporarily rate-limit pairing.
6. Use Connection details beside a failure for diagnosis. Report the receiver model, firmware if known, AirSound edition and error stage to support. Never send passwords.