Claritas TechnologyKnowledge BaseVisit Claritas

All products

Reserva knowledge base

Detailed account, calendar, business settings, security, Staff and customer instructions for the inspected Reserva implementation.

Check your confirmation and deposit instructions

An Approved appointment reserves a time; its deposit and payment status are separate.

Review before you confirm

On Review your booking, check the service, professional, date and time, location, total and deposit due. Select Approve booking once, then wait for the result. If the outcome is unclear, check for confirmation before creating another appointment.

Approved means the appointment reserves capacity. It does not mean a payment was taken or a deposit was paid. The visible booking reference identifies the appointment; it is not a password for private booking details.

Follow the business instructions

Authorized confirmation details can show Deposit instructions, the address and Arrival instructions. Follow the business's actual payment and payment-proof instructions. Reserva's current customer flow does not provide an online payment checkout or automatically inspect your proof.

A displayed five-hour deposit deadline can produce a warning when it passes. That warning does not automatically cancel an Approved appointment. Contact the business about payment receipt, changes, refunds or its cancellation conditions.

Keep your confirmation and private management link safe. Do not post screenshots containing full addresses, personal contact details, payment instructions or private booking URLs when asking for general software help.

Picture
Open full image

Contact support

Tell us what happened. We'll reply to the email address you provide.

Include the steps and any error text. Leave out passwords, tokens and private messages.

Search, topic filters and picture zoom work in your browser. The support form does not set a cookie or save your message to browser storage.

There are no optional cookies to enable here. You can review or delete existing cookies using your browser settings.

Read the Cookie Policy · Privacy Policy