Reserva knowledge base

Change or reset your password

Request the secure email link and save the new password there.

For: Business · Staff · Independent Professional. Open: Security → Password / login → Reset password.

While signed in

1. Open Security and Password.
2. Select Change password or Reset password. Both request the established secure email flow.
3. Wait for the request result, then check the account inbox and spam folder.
4. Open the secure provider link privately and save a new password.
5. Return to the correct portal and sign in with the updated method.

While signed out

Choose Reset password, enter Account email address and request the email. A request-success notice is not proof the inbox received it or that a password changed. The current password remains active until the secure-page save succeeds. Local Auth Emulator messages appear in test tools, not a real mailbox.

For a lost authenticator, use recovery codes and confirmation email; password reset alone does not remove the factor. It also does not accept invitations, change roles, reactivate suspended profiles or renew expired subscriptions. If the request fails, check spelling/provider feedback and wait when throttled. Never send a password or reset link in a support ticket.